Frequently Asked Questions (FAQ)

 

1. What products do you sell?

We sell a range of natural herbal products made to support wellness, detox, skincare, and overall health. All products are made with care and crafted using traditional herbal methods.

 

2. How do I place an order?

Simply browse our online store, add items to your cart, and checkout.
You will receive a confirmation message once your order is successful.

 

3. How do you deliver orders?

We deliver nationwide using PAXI, a reliable pickup-point delivery service.
You choose your preferred PAXI point at checkout.

 

4. How long does delivery take?

Delivery usually takes:

  • 3 – 5 business days (Standard)

 

Delays may occur due to holidays, courier issues, or remote locations.

 

5. How can I track my parcel?

Once your order is dispatched, you will receive a PAXI tracking number via SMS or email.
You can track it on the PAXI website or at any PAXI point.

 

6. Do you accept returns?

No. Due to hygiene and product safety, we do not accept returns.
However, if we sent you the wrong product, we will replace it or refund you.

 

7. What if I received the wrong item?

If you received something different from what you ordered:

  • Contact us within 7 days
  • Provide your order number and a photo of the product

 

We will arrange a replacement or refund.

 

8. What if my order never arrives?

If PAXI confirms that your parcel was lost or undeliverable, we will issue a full refund.
We will assist you in tracking and confirming your parcel status.

 

9. Are your products safe to use?

Our products are natural herbal remedies crafted traditionally.
However, if you have medical conditions, allergies, or are pregnant/breastfeeding, please consult your doctor before use.

 

10. Do you offer customer support?

Yes! You can reach us at:

  • Email: support@mabodiba.co.za
  • Phone/WhatsApp: 0733459001

 

11. Can I change my PAXI collection point after ordering?

Unfortunately, PAXI does not allow changing pickup points once the parcel is in transit.
Please double-check your PAXI point before completing your order.

 

12. Do you offer refunds?

Refunds are only issued if:

  • You received the wrong product, or
  • You never received your order due to courier issues

 

We do not refund for change of mind.